Although all the operational segments within the hotel organization are important, one could argue that very few would have happened without the staff of the front office. These people are constantly in touch with guests. For this role, people are often needed in detail, because they have to meet the exact needs of guests. Sometimes the concierge can also be linked to this division of business.

Keeping clean and orderly guest rooms is an important task. Your home team is usually responsible for every detail in the room, from the purity of the sheet to the storage of toiletries.

In today's, technologically oriented world, there is also the possibility of repairing and repairing computers, TV screens, game consoles, DVD players and other state-of-the-art technologies than before. Techniques can sometimes be the responsibility of managers or receptionists, depending on what works best for an organization. In addition, in some cases, maintenance may be associated with maintenance or some other role. Again, it depends on the size of your work and the staff at your disposal.

Every business requires proper accounting. Tracking costs and revenue helps you keep your business finger so you can make adjustments and adjustments as needed. The accounting team is usually directly responsible to the executive team, providing them with relevant data and forecasts. They can also make recommendations and support other departments. Hotel accounting specifically addresses the following accounting activities:
• Credit card processing
• Bank accounts
• Work under the law and regulations on finance and accounting
• “Internal” audit program
• “External” audits - cooperation
• Property evidence and review
• Tax preparation
• Insurance – property, liability, worker's compensation, health
• Cash management services – tracking/forecasting cash flows, online banking access, electronic payments
• Well-trained, friendly corporate accounting staff
• In-house trainer available for training hotel accounting staff
• Seamless transitions – all aspects are handled, from operational issues to liquor license transfers and opening bank accounts
• Comprehensive online Standard Operating Procedure (“SOP”) manual
• Tight expense controls maximize bottom line without negative impact to the guest experience
• Maintain focus on achieving financial goals through timely, accurate financial information provided to the management team and owners

Sales and Marketing is the fuel that drives revenue. Many management companies and owners ignore this discipline and hope revenues magically increase. IB PLAN is very different. We incorporate proven methodologies that are results-oriented, geared towards our target markets and drive it home by making sure we achieve the best possible results. First, IB PLAN analyzes the market, then formulates plans that are personalized and laser focused to the constructing business among all desired market segments. We utilize and incorporate Social Media to build and monitor our performance. We drive results with aggressive sales management, where we have integrated proprietary sales reporting to track performance. This gives us a point of reference to guide more effectively, to forecast, and set realistic goals that are meaningful and achievable. We don’t stop there…we monitor trends and score opportunities and with lead nurturing we can accelerate them along to close. Our guided selling approach is a consistently delivered process that reduces the sales cycle and generates sales without all of the hassle. As a trusted advisor we create loyal long-lasting relationships.

IB PLAN fully leverages its massive purchasing power with their vendor partnerships to get the best costs for our clients. Whether it’s for capital assets, food, supplies, merchant services, or equipment, we ensure our clients get the very best value. .
Building on a strong purchasing platform, IB PLAN has developed a very strong Procurement division. This makes remodels extremely smooth as we integrate franchise requirements, purchasing and operations to get a great end product with the least possible impact to guest satisfaction and revenue.

(IB PLAN Management employs a proven, effective, cost-efficient system for hotel project management and the development of new properties – from initial design right up to move-in coordination. We offer the technical expertise in planning and layout of a new build project, without the need for costly outside consultants. When you are in need of additional consultation services, our expertise and existing partnerships with industry experts will serve to keep this expense at a minimum. Whether a new build or the renovation of an existing property, IB PLAN provides forecasting for future performance and works hand-in-hand with property owners and managers from project conception through the daily operations of properties.)

Comprehensive, professional hotel asset management plans determine the success of a hotel project. IB PLAN hospitality employs key individuals with the sole purpose of overseeing and insuring that the asset is being maintained properly and producing the desired financial results. By creating and leveraging short-terms i long-terms capital plans, IB PLAN helps owners and operators ensure their assets remain successful and competitive for the long term. In a dual role, the asset management team not only insures physical and financial health for our partners’ existing properties but also researches and uncovers potential future development opportunities for our investors and owners.

We provide consulting services on new hotel developments, renovations, acquisitions and existing properties. To assure a positive return on investment, IB PLAN's consulting services are customized to the client's needs. Our team of management, hospitality, construction and financial professionals can assist you and your company in numerous ways, and is even willing to adopt a short-term agreement to give your hotel the edge needed to succeed in today's competitive marketplace. Here are a few examples of some of the consulting services that we can offer you:
• Feasibility Study and Financial Analysis
• Comprehensive Sales & Marketing Plans
• Business Plan of Operation Food & Beverage, Profit Margins and Food Cost Analysis
• Development Assistance for New Properties
• Labor Systems and Controllable Costs Structures
• Evaluation and Recommendation, Operational Plans; and Budgeting and Forecasting Procedures
• Market Assessment and Sales Plans and Methodology

Provide property/hotel due – diligence reviews
• Provide budgets for work to be performed, from preliminary plans and reconstruction plans.
• Develop detailed scopes of work for all approved work (BoQ),
• Select architects, designers, and Engineers for required design elements
• Interface with Brand to obtain Brand approval
• Bid out Brand-approved design & scope of work to manufacturers, installation contractors or general contractors.
• Approve any change in scope of work and issue change orders
• Review all work and schedules with hotel/property
• Track delivery of all material
• Interface with hotel management during renovation/construction for start/completion of work, daily schedule, quality control, customer service and warrantees
• Provide hotel with “AS BUILTS” and copy of approved design books

Hotel managers obtain the necessary skills by working in the industry for years or by completing degree programs in hospitality management or hotel administration. Hotel managers anticipate, prepare for, and manage guest expectations, requests, and complaints. The position requires meticulous attention to detail, savvy business management tactics, and excellent interpersonal communication skills. Many do not hold formal degrees in hotel management, but instead begin their careers with entry-level positions working the front desk. This type of day-to-day operations experience may lead to a career in hotel management.
At the conclusion of the programe, participants will be able to:
1. Combine an understanding of practical, theoretical and personal skills required for professional management roles in hotel management.
2. Cultivate a professional management attitude and nurture team working and project planning skills.
3. Effectively conduct training sessions for small group of students and monitor their performance. 4. Confidently differentiate between theoretical and practical approaches to supervision and management of team.

IB PLAN’s food and beverage management helps you achieve a higher level of guest satisfaction and profitability from your food and beverage investments. Our goal with all food and beverage outlets is to provide an exceptional product, outstanding service and a profitable result. Whether in a focused-service or full-service facility, our expertise in hotel food and beverage management guides hotel and restaurant teams to exceed brand standards and provide a quality experience to our guests. The key to our success in all food and beverage outlets rests with our focus on:
• Cuisine and atmosphere – strategic menu planning and development
• Profitability opportunities found in pricing strategy and cost /quality controls
• Personnel – technical training and service standards exceeded
• Passionate promotion via sales and marketing

- Design of renovation
- Interior concept design
- New build
- Furnishing
- Design, delivery, installation and services kitchen and other equipment. Our procurement process and our proactive relationships with vendors and suppliers ensure cost-effective acquisition and timely delivery of every item required by our properties. Our purchasing and procurement team will provide every item that is required to open a new hotel. This allows for a seamless transition from the general contractor’s scope of work to the grand opening of your new hotel. As a preferred hotel supply company, Ib plan’s extensive industry experience drives a purchasing discipline that meets brand standards and achieves budget compliance.

- Design, delivery, installation and services kitchen equipment
- POS systems and accounting software
- Furnishing
- Uniforms and small tolls and inventory. (Functionality and style meet with your restaurant's uniforms. This is a great opportunity to be as efficient as possible, all while showcasing your brand.)

Requirement

1. Overview of startup costs ( The initial fee per license issued is EUR 30.000,00 to help to defray the costs and expenses of SMOKVA for supervision in site, construction and improvements, opening of the hotel , HR audit, training of staff, enforcement and protection of trademarks )
2. Cost of construction
3. Equipment and fixtures
4. Inventory
5. Insurance
6. Working and operational capital and reserve

Ongoing Business Expenses

1. Base Franchise Fee – shall be equal to (5) five percentage of the Gross Revenues attributed to each such Hotel as determined on a property by property basis, and shall be due monthly:
2. Advertising fee – An advertising contribution equal to (1) one percent of gross sales is required and also is payable monthly. SMOKVA will spend this fee for marketing and advertising expenses.

Franchising Procedures Request And Submit Application

1. Submit your financial authorization a disclosure authorization form to your bank or other financial insitution.
2. Initial interview. ( after verification of the your application and confirmation of your financial ability, you will be contacted and meet personally and your rights and obligations as a franchisee will be defined . This meeting also is an opportunity to asking us many questions as necessary between franchisee / frachisor relationship.
3. Do your Homework. (After the Initial Interview, our coordinator will have reviewed your qualifications to determine if you qualify. You can visit our existing restaurant and contact our existing franchises to help you answer any questions you might have.
4. Issuance of license.(After completion of above steps, you may request that a Franchise Agreement be issued to you. This will represent your first financial commitment to the Franchise. The issuance of the Franchise Agreement grants you the right to use the internationally famous SMOKVA brand name, corporate logo and various recognized service marks in the operation of your restaurant.

Franchising Segreement

1. Signing Restaurant Master Franchise Agreement